Privacy Policy

Who we are

Quantum Living® is the registered trademark and brand of our business operating from Australia by Anna Anderson (legal entity) under the Australian Business Number (ABN) 62759173306.  Our website address is: https://www.quantumliving.com.au.

What personal data we collect and why we collect it

Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, we may collect and use your personal data to provide you with products and services, and for billing, marketing and communication purposes.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. The podcast player collects anonymous user data such as the number of downloads / listens per episode and user location  for program enhancement purposes.

Contact & Sign Up forms

Your personal details included in the Contact Form such as your full name, country, email address are collected for audit and communication purposes.  In addition, your IP address is recorded  to support spam prevention.  After your enquiry has been submitted, you may request at any time by writing to us that all your personal data be deleted from our system in an understanding that future communication will not be possible. The VIP sign up form on this site is powered by Mailchimp for WP plugin and the data is stored  by Mailchimp. You can read the Mailchimp’s detailed Cookie Policy HERE.

Cookies

Our website uses cookies to enhance your experience, provide essential security measures and comply with third-party platforms and plugin requirements.  These include: shopping cart cookies, Google Analytics, social share buttons (when you use them) such as Facebook, Twitter, Instagram and other you choose to access.

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Podcast Player

The podcast player (when clicked) uses cookies to track user interactions with the player such as clicking play and pause, the browser they using to help us improve the user experience. We also use cookies to help ensure that dynamic content intended for a specific user gets served for that user and to collect the downloads statistical data.

Shopping Cart & Checkout (WooCommerce)

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your full name, shipping address, email address and phone number and optional account information like username and password. We’ll use this information to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.  You complete the transaction directly on the Paypal website including the provision of your credit card details.  We do not see or retain this information.  Please see the PayPal Privacy Policy for more details.

 MailChimp for WooCommerce

When you are shopping on our website, we keep a record of your email and the cart contents for up to 30 days on our server. This record is kept to repopulate the contents of your cart if you switch devices or needed to come back another day. Read our privacy policy here.

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Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We share your data with third-party platforms such as Google Analytics and the plugins that use cookies necessary for their functionality e.g. the shopping cart.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. Your personal data collected via the Contact Form is retained for five (5) years. Your personal data collected via the Shopping Cart is retained indefinitely for taxation and audit purposes. This does not include your financial data.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How we protect your data

Our site has a multi-level premium security protection. We do not and never will sell or provide the visitor data to marketing companies, research companies or any other entity not lawfully integrated with our site, unless we are obligated to do so by law.

Our contact details

If you have any questions, concerns or feedback please contact us via email to info@quantumliving.com.au or call us (61) 1300 787 204.