Privacy Policy

Who we are

Quantum Living® is a registered trademark and brand of our business operating from Australia by Anna Anderson trading as Quantum Coaching & Consulting under the Australian Business Number (ABN) 62759173306.  Our website address is: https://www.quantumliving.com.au.

What personal data we collect and why we collect it

Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, we may collect and use your personal data to provide you with products and services, and for billing, marketing and communication purposes.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact & Sign Up forms

Your personal details included in the Contact Form such as your full name, country, email address are collected for audit and communication purposes.  In addition, your IP address is recorded  to support spam prevention.  After your enquiry has been submitted, you may request at any time by writing to us that all your personal data be deleted from our system in an understanding that future communication will not be possible. The VIP sign up form on this site is powered by Mailchimp for WP plugin and the data is stored  by Mailchimp. You can read the Mailchimp’s detailed Cookie Policy HERE.

Cookies

Our website uses cookies to enhance the visitor’s experience, provide essential security measures and comply with third-party platforms and plugin requirements.  These include: shopping cart cookies, Google Analytics, social share buttons (when you use them) such as Facebook, Twitter, Instagram and other you choose to access.

Podcast Player

The podcast player collects anonymous user data for program enhancement purposes. It uses cookies to track user interactions with the player, the browser they are using, the number of downloads per episode and user geolocation to help us improve the user experience and to collect the downloads statistical data.

Shopping Cart & Checkout (WooCommerce)

While you visit our site, we will use cookies to track:

  • Products you have viewed (we’ll use this to, for example, show you products you have recently viewed)
  • Location, IP address and browser type
  • Your cart contents while you’re browsing the site

When you purchase from us, we’ll ask you to provide information including your full name, shipping address, email address and phone number and optional account information like username and password. We’ll use this information to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your full name, billing address, shipping address, email and phone number, which will be used to populate the checkout for future orders.

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.  You complete the transaction directly on the Paypal website including the provision of your credit card details.  We do not see or retain this information.  Please see the PayPal Privacy Policy for more details.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We share your data with third-party platforms such as Google Analytics and plugins that use cookies necessary for their functionality e.g. the shopping cart.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. Your personal data collected via the Contact Form is retained for five (5) years.  We will store order information which includes your personal data for five (5) years for tax and accounting purposes as required by the Australian law.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obligated to keep for administrative, legal, tax or security purposes.

How we protect your data

Our site has a multi-level premium security protection by WordFence plugin. We do NOT and NEVER will sell or provide visitor or customer data to marketing companies, research companies or any other entity not lawfully integrated with our site, unless we are obligated to do so by law.

Our contact details

If you have any questions, concerns or feedback please contact us via email to info@quantumliving.com.au or call us (61) 1300 787 204.